Have you ever walked out of a test thinking you did just fine only to find out that you didn’t do very well? Or….have you ever walked out of a test thinking you bombed it only to find out that you aced it? How can this be? Well, it turns out that we are not…
Month: April 2023
Rules Based Versus Value Based – Part 2
To create a Fair and Just Culture (FJC) we have to begin to approach adverse events and errors differently. We need to try to imagine what was going on in the mind of the person who made the mistake. Why did it make sense to them in the moment that doing what they did was…