When trying to have a safe health care system, culture matters. A lot. The idea of a culture can be boiled down to “it’s the way we do things around here. We can train people all we want, but much of the way a new employee will behave, regardless of training, depends upon the culture. …
Month: June 2022
Putting a Just Culture into Action
When an accident or an error occurs, it can be very difficult not to respond in a punitive manner. But it is important to remember, that you are seeing the event at the conclusion. You now know the outcome of each decision made to that point in time and it is all too easy to…