If you are ever happened to be in Washington DC a few years ago and you were going to ride the Metro, you may have had the opportunity to use (or watch other try to use) the machines that would give you your Metro card (they use different machines now). It was really interesting to…
Month: May 2022
Creating A Culture of Safety
When we think about how people deal with the daily work in their systems, we need to understand that they are trying to make sense of complicated systems, but also trying to get things done. There are many things in our systems that make it hard to balance efficiency with safety. The absolute rules they…